Privacy Policy

At OTEMED | GLOBAL HEALING | GLOBAL HEALING ("Company", "we", "us", "our"), we are committed to safeguarding your privacy and ensuring the utmost confidentiality of your personal and medical information. This Privacy Policy details how we handle data collected through our website (medtravelexpertise.com) and during the provision of our medical travel concierge services.

1. Information We Collect

We collect information that you voluntarily provide to us when expressing interest in obtaining information about us or our services, or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with us.

• Personal Identity Information: Name, date of birth, nationality, passport details for travel coordination.
• Contact Information: Email address, phone number, physical address.
• Health & Medical Data: Medical history, imaging (X-rays, MRIs), test results, and current medical conditions. This information is exclusively used by our medical advisory board to assess your suitability for specific treatments.
• Automated Data: IP address, browser characteristics, operating system, and website usage data collected through cookies.

2. How We Use Your Information

We use the information we collect or receive for the following clinical and logistical purposes:

• Medical Assessment: To transmit your health data securely to certified medical professionals, clinics, and hospitals in Turkey for case evaluation.
• Service Coordination: To arrange hospital admissions, hotel accommodations, airport transfers, and translation services.
• Communication: To respond to your inquiries, provide treatment plans, send administrative information, and provide post-operative follow-up care.
• Legal & Security: To comply with international healthcare regulations, Turkish legal requirements (KVKK), and international data transmission protocols (such as GDPR principles where applicable).

3. Data Sharing and Transfer

Because OTEMED | GLOBAL HEALING | GLOBAL HEALING operates as a bridge between you and medical providers, it is necessary to share specific data with third parties:

• Healthcare Providers: Your medical records are confidentially shared only with the surgeons, hospitals, and medical boards directly involved in evaluating or performing your treatment.
• Service Providers: Basic identity details may be shared with our trusted logistics partners (hotels, VIP transfer companies) strictly for service fulfillment.
• We do not sell, rent, or trade your personal or medical data to external marketing agencies or unauthorized third parties.

4. Data Security

We implement robust technical and organizational security measures to protect the security of any personal information we process. All medical data transmitted through our online forms is encrypted. However, please remember that no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

5. Your Privacy Rights

Depending on your location, you may have the right to request access to the personal data we collect from you, request its deletion, or correct any inaccuracies. To initiate such a request regarding your medical records or personal data, please contact our data protection officer via the contact channels provided below.

6. Contact Us

If you have questions or comments about this Privacy Policy, you may contact our central office in Istanbul.